ANU MOOCS LMS
  • Total Quality Management
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    Total Quality Management
    Syllabus - Total Quality Management
    Unit I: Quality- Introduction, Competitive Advantage and Philosophy
    Textual Notes - Quality - An Introduction
    Textual Notes - Quality and Competitive Advantage
    Textual Notes - Quality Philosophy
    Textual Notes - ISO 9000-2000
    Video 1 - Introduction to Quality
    Video 2 - Deming Philosophy
    Video 3 - Quality Philosophy
    Video 4 - ISO 9000-2000
    Self Assessment Quiz - Unit I
    Unit II: TQM- Introduction, Contributions, Principles and Quality and Manufacturing
    Textual Notes - Introduction to Total Quality Management
    Textual Notes - Contributions to TQM
    Textual Notes - Principles of TQM- I
    Textual Notes - Principles of TQM - II
    Textual Notes - Evolution of Total Quality
    Textual Notes - JIT Manufacturing and Lean Manufacturing through Waste Elimination
    Textual Notes - Seven magnificient Quality Tools and Techniques
    Video 1 - Meaning of TQM
    Video 2 - Concept of TQM
    Video 3 - Elements of TQM
    Video 4 - Principles of TQM
    Video 5 - Evolution of Total Quality
    Video 6 - Quality Circles
    Self Assessment Quiz - Unit II
    Unit III: Tools and Techniques for TQM and Qualitative and Quantitative Techniques for TQM
    Textual Notes - Measurement Tools
    Textual Notes - Analytical Tools
    Textual Notes - Improvement Tools And Techniques
    Textual Notes - Control Tools
    Textual Notes - Quantitative Techniques
    Textual Notes - Qualitative Techniques
    Textual Notes - Taguchi Method
    Textual Notes - Total Productive Maintenance
    Video 1 - Concept of Total Productive Measure
    Video 2 - Seven Magnificent Quality Tools
    Self Assessment Quiz - Unit III
    Unit IV: ISO - International Organization for Standardization and TQM- Models and Important ISO Standards
    Textual Notes - ISO Systems
    Textual Notes - ISO Certification Schemes
    Textual Notes - Preparing an Organization for ISO Countries Certification
    Textual Notes - TQM Models
    Textual Notes - ISO 9000 9001-2000
    Textual Notes - ISO 14001 - 2004 ISO 27001 - 2013
    Video 1 - Introduction To ISO
    Video 2 - Introduction to ISO
    Video 3 - ISO Certification Schemes
    Video 4 - ISO Certification Schemes
    Video 5 - TQM Models
    Video 6 - Overview of TQM Models
    Video 7 -Baldridge Model
    Video 8 - EFQM Model
    Self Assessment Quiz - Unit IV
    Unit V: Service Quality Management and Quality Audit
    Textual Notes - Service quality management
    Textual Notes - Strategic Considerations
    Textual Notes - Organization and Leadership
    Textual Notes - Quality System Audit
    Textual Notes - Management Systems For TQM & Quality Appraisal And Auditing Systems
    Video 1 - Service Quality Management
    Video 2 - Service Quality Management
    Self Assessment Quiz - Unit V
    Glossary
    Glossary
    Pre-Final Test (Mock Test)
    Pre-Final Test (Mock Test)
    Final Test
    Completion Quiz(Click Here)
    Course Completion Certificate
    Course Feedback
    Feedback
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    Total Quality Management

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